Halina Ganińska
Poznan University of Technology Main Library
ganinska@ml.put.poznan.pl

Quality, costs and effectiveness of information services - the elements of economic strategy of academic library

Abstract

Full text in Polish only

Method of quality approach and quality of information services. Quality operations and quality principles. Costs of quality: total quality management, information environment, matrix structure. Effectiveness of information services: quality decisions, economic stimulation, economic categories, method of count, valuation of economic effectiveness.