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Quality management in academic libraries
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Full text in Polish only
The paper presents a process of implementation ISO 9001 in the Maritime University of Szczecin. The Main Library as one of University's organizational unit take part in this process and received an ISO 9001 certificate. A set of library's documentation such as policy and practice for users, organizational structure and collection management policy have been described. The process an external and internal inspection was presented.
EBIB: Conference Proceedings, no. 1 |